Historical ranking · 2026 Week 42
Ranking: October 12–18, 2026
The retailer return-policy ranking available at the close of this week. The recorded order, ties, refund windows, conditions and source links are preserved below.
- Retailers preserved
- 20
- Comparable refund windows
- 18
- Unranked records
- 2
What was recorded this week?
- General jewelry retailers: Angara, Blue Nile, Brilliant Earth, Helzberg Diamonds, Jared, Kay Jewelers, Ross-Simons, Tiffany & Co., Zales share first place at 30 days.
- Pearl specialists: Pearls of Joy ranks first place at 100 days.
Each policy has its own starting point and conditions. Equal day counts do not necessarily provide equal inspection time.
The ranking compares the advertised standard refund-window day count within each group. It does not measure pearl quality, customer service, reputation or value. No week-over-week movement is asserted without a comparable earlier archive.
General jewelry retailers 10 records
Scroll across for deadline rules, conditions and original sources.
| Policy rank | Retailer | Standard refund window | Clock / deadline action | Recorded conditions | Original evidence |
|---|---|---|---|---|---|
| Tied 1 | AngaraRetailer profile | 30 daysEligible standard purchases | Standard 30-day period; its starting event is not defined in the cited policy text. | Authorization, original condition, gifts and certificates required. Special-request or externally modified pieces are excluded. Purchases October 16–December 15, 2026 have a stated January 15, 2027 extension, excluded from ranking. Late returns may incur a 20% fee. | Return and exchange policy ↗Originally checked 2026-10-16 |
| Tied 1 | Blue NileRetailer profile | 30 daysEligible standard purchases | Initiate within 30 days of shipment, not delivery. | Unworn condition, packaging and documents required. Custom, personalized, engraved and final-sale purchases are excluded. Complimentary insured return shipments are limited to two per customer per year. | Returns policy ↗Originally checked 2026-10-16 |
| Tied 1 | Brilliant EarthRetailer profile | 30 daysEligible standard purchases | From when the purchase is available for shipment or pickup. | Original, unworn condition required. Custom or personalized fine jewelry and several altered-item categories are excluded. Comparative purchasing is prohibited; review the full policy before ordering multiple pieces to compare. | 30-day returns and exchanges ↗Originally checked 2026-10-16 |
| Tied 1 | Helzberg DiamondsRetailer profile | 30 daysEligible standard purchases | From original purchase date. | The published satisfaction guarantee requires unworn, new merchandise. Confirm product-specific restrictions and the return process with the retailer before ordering. | Jewelry satisfaction guarantee ↗Originally checked 2026-10-16 |
| Tied 1 | JaredRetailer profile | 30 daysEligible standard purchases | From shipping date for online purchases. | Original condition, packaging and paperwork required. Custom designs and certain engraved or modified items are excluded. Online refunds are available; exchanges must be completed in a store. | Returns and exchanges ↗Originally checked 2026-10-16 |
| Tied 1 | Kay JewelersRetailer profile | 30 daysEligible standard purchases | From purchase shipment date. | Jewelry exchanges have a separate 60-day period; that is not the refund window. Original condition and packaging required. Custom designs, ear-piercing earrings and certain modified jewelry are excluded. | Returns and exchanges ↗Originally checked 2026-10-16 |
| Tied 1 | Ross-SimonsRetailer profile | 30 daysEligible standard purchases | From receipt of the order. | Eligible merchandise must be unused and in original condition. Shipping and handling are non-refundable. Items damaged, altered or resized by another jeweler are not accepted. | Returns and exchanges ↗Originally checked 2026-10-16 |
| Tied 1 | Tiffany & Co.Retailer profile | 30 daysEligible standard purchases | From purchase; U.S. policy. | Original packaging and saleable condition required. The policy limits refunds to eligible merchandise below $75,000; higher-value purchases are exchange-only. Personalized or altered pieces are excluded. Expired 2025 holiday terms are not used in the ranking. | U.S. returns and exchanges ↗Originally checked 2026-10-16 |
| Tied 1 | ZalesRetailer profile | 30 daysEligible standard purchases | From purchase/shipment date; online orders use shipment context. | The separate jewelry exchange period is 60 days. Unworn condition and original packaging required. Custom designs, ear-piercing earrings and other specified merchandise are excluded. Exchanges must be handled in store. | Return and exchange help ↗Originally checked 2026-10-16 |
| — | James AllenRetailer profile | Not rankedPolicy URL redirects | No independently confirmed current window. | The former James Allen returns URL redirected to Blue Nile during this audit. The destination's policy is not assigned to James Allen or to historical orders. Retained for continuity with the prior comparison; excluded from numeric ranking. | Former policy URL (redirects) ↗Observed destination ↗Originally checked 2026-10-16 |
Pearl specialists 10 records
Scroll across for deadline rules, conditions and original sources.
| Policy rank | Retailer | Standard refund window | Clock / deadline action | Recorded conditions | Original evidence |
|---|---|---|---|---|---|
| 1 | Pearls of JoyRetailer profile | 100 daysEligible standard purchases | Contact the retailer within 100 days of purchase. | Authorization and original condition/packaging required. Customized items may be excluded. Mounting or stringing loose pearls voids eligibility. Original shipping charges and international return shipping are not covered. | Shipping and returns ↗Originally checked 2026-10-16 |
| Tied 2 | Pearl ParadiseRetailer profile | 90 daysEligible standard purchases | Return must arrive within 90 days of the original order date. | Original condition required. Customized, final-sale, livestream and special-event items are excluded. International return shipping is the customer's responsibility. | Official return instructions ↗Originally checked 2026-10-16 |
| Tied 2 | PearlsOnlyRetailer profile | 90 daysEligible standard purchases | From receipt; returned items must be received within the period. | Purchase price is refundable, excluding shipping. Jewelry showing wear, alteration or damage is excluded. Start the request through the customer's order account and follow the return instructions. | Returns and exchanges ↗Originally checked 2026-10-16 |
| Tied 2 | Pure PearlsRetailer profile | 90 daysEligible standard purchases | From purchase; request authorization within that period. | As-new condition required. Custom and special orders are excluded. Free return shipping is U.S.-only, with one label per order. Expedited original shipping and certain add-ons are non-refundable. | Returns and conditions ↗Originally checked 2026-10-16 |
| 5 | The Pearl SourceRetailer profile | 60 daysEligible standard purchases | Within 60 days of receiving the item. | A prepaid return label is available for U.S. returns. Excessively worn or damaged jewelry is excluded. Use the retailer's return procedure and have the carrier scan the package. | Return policy ↗Originally checked 2026-10-16 |
| Tied 6 | Akwaya PearlRetailer profile | 30 daysEligible standard purchases | From receiving the item. | Prior return authorization, original condition and packaging required. Eligible returns refund the purchase price; original shipping is not refunded. The cited policy recommends tracked, insured return shipping rather than promising a free label. | Return policy ↗Originally checked 2026-10-16 |
| Tied 6 | American PearlRetailer profile | 30 daysEligible standard purchases | 30 days; the cited page does not define the starting event. | The policy states no restocking fee. Original packaging, gift boxes and accompanying materials are required. Start the retailer's return form; it provides an insured label. The page does not establish that return shipping is free. | 30-day return policy ↗Originally checked 2026-10-16 |
| 8 | MIKIMOTORetailer profile | 14 daysEligible standard purchases | Returned to Client Services within 14 days; the cited page does not define the starting event. | Applies to jewelry bought through the U.S. website. Authorization, inspection, receipt and original packaging are required. Original shipping, handling and insurance charges are excluded from the refund. | U.S. shipping and returns ↗Originally checked 2026-10-16 |
| 9 | Kojima PearlRetailer profile | 7 daysEligible standard purchases | From purchase; notify the retailer before shipping within that period. | Pre-approval and original condition required. Shipping is non-refundable, exchanges are not offered, and custom pieces, including drilled pearls, cannot be returned. | Return and exchange policy ↗Originally checked 2026-10-16 |
| — | House of PearlsRetailer profile | Not rankedDefect-only policy | 14-day reporting period after delivery for damaged, defective or incorrect items. | The quality-care policy excludes change-of-mind and other non-quality requests. Resolutions can include repair, replacement, credit or refund depending on the case. This is not treated as a standard 14-day change-of-mind refund entitlement. | Refund policy ↗Originally checked 2026-10-16 |
About this weekly archive
Scope: The 20 retailers previously listed on Pearlpedia's ranking page; U.S.-facing online purchase policies for eligible, ordinary stocked jewelry. This is a selected comparison set, not a census of retailers.
Original ranking rule: Within each retailer group, sort verified numeric standard refund windows from largest to smallest. Equal day counts share the same competition rank and are displayed alphabetically. Records without a comparable standard refund window are unranked, not assigned zero. Each retailer's clock and conditions are retained; day counts are not adjusted for shipping time.
Weeks run Monday through Sunday in America/Chicago. This record uses the final Pearlpedia source version before the end of the stated week. The downloadable snapshot stores the original research, recorded ranks, ties, sources and historical-version provenance independently of the current ranking.
Unranked records: James Allen (Policy URL redirects); House of Pearls (Defect-only policy). Exchange periods, holiday extensions and defect-only promises were not substituted for ordinary refund windows.
External policy pages and linked retailer profiles may change. Their links provide context; the wording in this weekly record preserves what Pearlpedia documented at the stated research date. These are desk-researched retailer statements, not tested return outcomes.
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